{"id":6925,"date":"2024-12-18T18:46:31","date_gmt":"2024-12-18T09:46:31","guid":{"rendered":"https:\/\/blog.ifiedinc.com\/?p=6925"},"modified":"2025-01-14T18:11:28","modified_gmt":"2025-01-14T09:11:28","slug":"what-is-itsm","status":"publish","type":"post","link":"https:\/\/blog.ifiedinc.com\/index.php\/2024\/12\/18\/what-is-itsm\/","title":{"rendered":"ITSM\uc774\ub780? IT \uc11c\ube44\uc2a4 \uad00\ub9ac \uc885\ud569 \uac00\uc774\ub4dc (2025)"},"content":{"rendered":"\n<p><br>\ud0c1\uc6d4\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\uae30 \uc704\ud574<strong> IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)<\/strong>\ub294 \uc774\uc81c \uc120\ud0dd\uc774 \uc544\ub2cc \ud544\uc218 \uc694\uc18c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. ITSM\uc740 \ud504\ub85c\uc138\uc2a4 \ucd5c\uc801\ud654, \uace0\uac1d \ub9cc\uc871, \uadf8\ub9ac\uace0 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc5d0 \uc911\uc810\uc744 \ub450\uc5b4 \uc870\uc9c1\uc758 \uc6b4\uc601\uc744 <strong>\ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uac04\uc18c\ud654<\/strong>\ud558\uace0 <strong>\ubbfc\ucca9\ud55c \ud601\uc2e0<\/strong>\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<br><br>\uc774\ubc88 \ud3ec\uc2a4\ud305\uc5d0\uc11c\ub294 <strong>ITSM\uc758 \ud575\uc2ec \uad6c\uc131 \uc694\uc18c\uc640 \uc8fc\uc694 \uc774\uc810<\/strong>\uc744 \ube44\ub86f\ud574 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc81c\uacf5\ud558\uae30 \uc704\ud55c <strong>\ud504\ub808\uc784\uc6cc\ud06c, \ud504\ub85c\uc138\uc2a4 \ubc0f Best practice<\/strong>\ub97c \uc0c1\uc138\ud788 \uc0b4\ud3b4\ubcf4\ub824\uace0 \ud569\ub2c8\ub2e4. \ub354 \ub098\uc544\uac00, <strong>\uba3c\ub370\uc774\ub2f7\ucef4<\/strong>\uc744 \ud1b5\ud574 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uac00 \ubcf4\ub2e4 \uc27d\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c8 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ud568\uaed8 \uc18c\uac1c\ud569\ub2c8\ub2e4.<br><br>\ud6a8\uc728\uc801\uc778 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\ub85c \ube44\uc988\ub2c8\uc2a4 \uacbd\uc7c1\ub825\uc744 \ud55c \ub2e8\uacc4 \ub192\uc774\uace0 \uc2f6\ub2e4\uba74, \uc774\ubc88 \ud3ec\uc2a4\ud305\uc744 \uc8fc\ubaa9\ud574 \uc8fc\uc138\uc694!<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><a href=\"https:\/\/forms.monday.com\/forms\/966ba69dde05bc24c0d7d91cfb95c763?r=use1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/monday.ifiedinc.com\/monday-api\/blog\/194\/1707895206525-Frame%201261160694.png\" alt=\"\" style=\"width:670px;height:auto\"\/><\/a><\/figure><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n\n\n\n<p><strong>IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)<\/strong>\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc640 \uace0\uac1d\uc758 \uae30\ub300\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 IT \uc11c\ube44\uc2a4\ub97c \uc124\uacc4, \uc81c\uacf5, \uad00\ub9ac \ubc0f \uac1c\uc120\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uc801 \uc811\uadfc \ubc29\uc2dd\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc870\uc9c1\uc774 IT \ub9ac\uc18c\uc2a4\uc758 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uc77c\ub828\uc758 \uad00\ud589\uacfc \ud504\ub85c\uc138\uc2a4\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>ITSM\uc740 IT \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\ucd94\uace0, \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uac1c\uc120\ud558\uba70, \uc218\uba85 \uc8fc\uae30 \uc804\ubc18\uc5d0 \uac78\uccd0 IT \uc11c\ube44\uc2a4\uc758 \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uc81c\uacf5\uc744 \ucd5c\uc801\ud654\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc11c\ube44\uc2a4 \uc911\uc2ec \uc811\uadfc \ubc29\uc2dd:<\/strong> ITSM\uc740 IT \uc11c\ube44\uc2a4\ub97c \uace0\uac1d\uacfc \uc774\ud574\uad00\uacc4\uc790\uc5d0\uac8c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \uc8fc\uc694 \uc218\ub2e8\uc73c\ub85c \uc790\ub9ac\ub9e4\uae40\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud504\ub85c\uc138\uc2a4 \uae30\ubc18 \ud504\ub808\uc784\uc6cc\ud06c: <\/strong>ITSM\uc740 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uae30 \uc704\ud55c \uc77c\ub828\uc758 \ud45c\uc900\ud654\ub41c \ud504\ub85c\uc138\uc2a4\uc640 \uad00\ud589\uc744 \uc218\ub9bd\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc218\uba85\uc8fc\uae30 \uad00\ub9ac:<\/strong> ITSM\uc740 \uc804\ub7b5 \ubc0f \uc124\uacc4\ubd80\ud130 \uc804\ud658, \uc6b4\uc601 \ubc0f \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 IT \uc11c\ube44\uc2a4\uc758 \uc804\uccb4 \uc218\uba85 \uc8fc\uae30\ub97c \ub2e4\ub8f9\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uace0\uac1d \uc911\uc2ec: <\/strong>ITSM\uc740 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud558\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc9c0\uc18d\uc801\uc778 \uac1c\uc120: <\/strong>ITSM\uc740 \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc5d0 \uc801\uc751\ud558\uae30 \uc704\ud574 \ud504\ub85c\uc138\uc2a4\uc640 \uc11c\ube44\uc2a4\uc758 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">ITSM\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc911\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n\n\n\n<p>ITSM\uc740 \uae30\ubcf8\uc801\uc778 IT \uc9c0\uc6d0 \ub370\uc2a4\ud06c \uc5c5\ubb34\ub97c \ub118\uc5b4 \uc11c\ube44\uc2a4 \ud488\uc9c8 \uac1c\uc120, \ube44\uc6a9 \uc808\uac10, \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ub4f1 \ub2e4\uc591\ud55c \ube44\uc988\ub2c8\uc2a4 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c \uc5f0\uacc4: <\/strong>ITSM\uc740 IT \uc11c\ube44\uc2a4\uac00 \uc804\ub7b5\uc801 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc9c0\uc6d0\ud558\uace0 \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ud6a8\uc728\uc131 \ubc0f \uc0dd\uc0b0\uc131 \ud5a5\uc0c1:<\/strong> \uac04\uc18c\ud654\ub41c \ud504\ub85c\uc138\uc2a4\uc640 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0 \uc18c\uc694\ub418\ub294 \uc2dc\uac04\uacfc \ub178\ub825\uc744 \uc904\uc5ec \uc804\ub7b5\uc801 \uc774\ub2c8\uc154\ud2f0\ube0c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc11c\ube44\uc2a4 \ud488\uc9c8 \ud5a5\uc0c1: <\/strong>ITSM \uad00\ud589\uc740 \ubcf4\ub2e4 \uc548\uc815\uc801\uc774\uace0 \uc608\uce21 \uac00\ub2a5\ud55c IT \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \ubb38\uc81c\ub97c \uc904\uc774\uace0 \ub2e4\uc6b4\ud0c0\uc784\uc744 \uac10\uc18c\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ube44\uc6a9 \uc808\uac10:<\/strong> ITSM\uc740 \ud6a8\uc728\uc131\uacfc \ub9ac\uc18c\uc2a4 \uad00\ub9ac\ub97c \uac1c\uc120\ud568\uc73c\ub85c\uc368 \uc870\uc9c1\uc774 IT \uc11c\ube44\uc2a4 \uc81c\uacf5 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc815\ubcf4 \uae30\ubc18 \uc758\uc0ac \uacb0\uc815: <\/strong>IT \uc11c\ube44\uc2a4 \uc81c\uacf5 \ub370\uc774\ud130\uc758 \uc218\uc9d1 \ubc0f \ubd84\uc11d\uc744 \ud1b5\ud574 \uc870\uc9c1\uc740 \ub354 \ub098\uc740 \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<img loading=\"lazy\" decoding=\"async\" width=\"2880\" height=\"1620\" srcset=\"https:\/\/res.cloudinary.com\/monday-blogs\/w_2880,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-Service-asset-4-1.png 2880w, https:\/\/res.cloudinary.com\/monday-blogs\/w_300,h_169,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-Service-asset-4-1.png 300w, https:\/\/res.cloudinary.com\/monday-blogs\/w_1024,h_576,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-Service-asset-4-1.png 1024w, https:\/\/res.cloudinary.com\/monday-blogs\/w_768,h_432,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-Service-asset-4-1.png 768w, https:\/\/res.cloudinary.com\/monday-blogs\/w_1536,h_864,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-Service-asset-4-1.png 1536w, https:\/\/res.cloudinary.com\/monday-blogs\/w_2048,h_1152,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-Service-asset-4-1.png 2048w\" src=\"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-Service-asset-4-1.png\" alt=\"performance monitoring on monday service\"><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc704\ud5d8 \uad00\ub9ac \uac1c\uc120: <\/strong>ITSM\uc740 \ubcf4\uc548 \ubc0f \uaddc\uc815 \uc900\uc218\ub97c \ud3ec\ud568\ud558\uc5ec IT \uc11c\ube44\uc2a4\uc640 \uad00\ub828\ub41c \ub9ac\uc2a4\ud06c\ub97c \uc2dd\ubcc4\ud558\uace0 \uad00\ub9ac\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1:<\/strong> \uc0ac\uc6a9\uc790 \uc694\uad6c\ub97c \ucda9\uc871\ud558\ub294 \uace0\ud488\uc9c8 IT \uc11c\ube44\uc2a4\ub294 \uae0d\uc815\uc801\uc778 \uace0\uac1d \uad00\uacc4\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud45c\uc900\ud654 \ubc0f \uac04\uc18c\ud654:<\/strong> ITSM\uc740 \ud45c\uc900\ud654\ub41c \ud504\ub85c\uc138\uc2a4\uc640 \ub3c4\uad6c\ub97c \uc7a5\ub824\ud558\uc5ec \uc5ec\ub7ec \ubd80\uc11c\uc640 \ubd80\uc11c \uac04\uc5d0 \ubcf4\ub2e4 \uba85\ud655\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ube44\uc988\ub2c8\uc2a4 \ubbfc\ucca9\uc131 \ud5a5\uc0c1:<\/strong> ITSM\uc744 \ud1b5\ud574 \uc870\uc9c1\uc740 IT \uc6b4\uc601\uc744 \ucd5c\uc801\ud654\ud558\uc5ec \uc911\uc694\ud55c \uc11c\ube44\uc2a4\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uc9c0 \uc54a\uc73c\uba74\uc11c \uc0c8\ub85c\uc6b4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">ITSM \ud504\ub808\uc784\uc6cc\ud06c \uc720\ud615<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">ITIL(\uc815\ubcf4 \uae30\uc220 \uc778\ud504\ub77c \ub77c\uc774\ube0c\ub7ec\ub9ac)<\/h4>\n\n\n\n<p>ITIL(Information Technology Infrastructure Library)\uc740 \uac00\uc7a5 \ub110\ub9ac \uc0ac\uc6a9\ub418\ub294 ITSM \ud504\ub808\uc784\uc6cc\ud06c\ub85c, IT \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub9de\uac8c \uc870\uc815\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub450\uba70, \uc804\ub7b5\uacfc \uc124\uacc4\ubd80\ud130 \uc6b4\uc601 \ubc0f \uc9c0\uc18d\uc801\uc778 \uc11c\ube44\uc2a4 \uac1c\uc120\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc804\uccb4 \uc11c\ube44\uc2a4 \ub77c\uc774\ud50c\uc0ac\uc774\ud074\uc744 \ub2e4\ub8f9\ub2c8\ub2e4. \ucd5c\uc2e0 \ubc84\uc804\uc778 ITIL 4\ub294 \uac00\uce58 \ucc3d\ucd9c\uc744 \uac15\uc870\ud558\uba70 Agile \ubc0f DevOps\uc640 \ud1b5\ud569\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">COBIT(\uc815\ubcf4 \ubc0f \uad00\ub828 \uae30\uc220\uc5d0 \ub300\ud55c \ud1b5\uc81c \ubaa9\ud45c)<\/h4>\n\n\n\n<p>COBIT(Control Objectives for Information and Related Technologies)\uc740 \uc815\ubcf4 \uc2dc\uc2a4\ud15c \uac10\uc0ac \ubc0f \uc81c\uc5b4 \ud611\ud68c(ISACA)\uc5d0\uc11c \uac1c\ubc1c\ud55c \ud3ec\uad04\uc801\uc778 IT \uac70\ubc84\ub10c\uc2a4 \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4. \uc870\uc9c1\uc740 COBIT\ub97c \uad6c\ud604\ud568\uc73c\ub85c\uc368 IT \uac70\ubc84\ub10c\uc2a4\ub97c \uac1c\uc120\ud558\uace0, IT\ub97c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc77c\uce58\uc2dc\ud0a4\uba70, \uc704\ud5d8 \uad00\ub9ac\ub97c \uac15\ud654\ud558\uace0, SOX\uc640 \uac19\uc740 \uaddc\uc815\uc744 \uc900\uc218\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">ISO\/IEC 20000<\/h4>\n\n\n\n<p>ISO\/IEC 20000\uc740 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\ub97c \uc704\ud55c \uad6d\uc81c \ud45c\uc900\uc73c\ub85c, \ub9ce\uc740 ITIL \uad00\ud589\uc744 \ud3ec\ud568\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \uad00\ub9ac \uc2dc\uc2a4\ud15c \uad6c\ucd95, \uad6c\ud604, \uc720\uc9c0 \ubc0f \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \uc704\ud55c \uc694\uad6c\uc0ac\ud56d\uc744 \uba85\uc2dc\ud558\uace0 \uc788\uc73c\uba70, ITIL \uc900\uc218\ub97c \uc778\uc99d\ud558\ub294 \ub370 \uc0ac\uc6a9\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Lean IT<\/h4>\n\n\n\n<p>Lean IT\ub294 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc5d0 Lean \uc6d0\uce59\uc744 \uc801\uc6a9\ud569\ub2c8\ub2e4. \ub0ad\ube44\ub97c \uc81c\uac70\ud558\uace0, \ubd80\uac00\uac00\uce58\uac00 \uc5c6\ub294 \uc791\uc5c5\uc744 \ucd5c\uc18c\ud654\ud558\uba70, \ud488\uc9c8\uc744 \uac1c\uc120\ud558\uace0, \uc804\ubc18\uc801\uc778 \uc870\uc9c1 \uc131\uacfc\ub97c \ub192\uc5ec IT \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">ASM (Agile Service Management)<\/h4>\n\n\n\n<p>ASM\uc740 \uc720\uc5f0\uc131, \uace0\uac1d \ud611\uc5c5, \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \uac15\uc870\ud558\uba70 \uc560\uc790\uc77c \uc6d0\uce59\uacfc \ubc29\ubc95\ub860\uc744 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\uc5d0 \uc801\uc6a9\ud569\ub2c8\ub2e4. \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc640 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub294 \ucda9\ubd84\ud55c \uc81c\uc5b4\uc640 \uad6c\uc870\ub85c \uc2e0\uc18d\ud558\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294, \ubcf4\ub2e4 \ub300\uc751\ub825 \uc788\uace0 \uc801\uc751\ub825\uc774 \ub6f0\uc5b4\ub09c IT \uc11c\ube44\uc2a4\ub97c \ub9cc\ub4dc\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">DevOps<\/h4>\n\n\n\n<p>DevOps\ub294 \uac1c\ubc1c\ud300\uacfc \uc6b4\uc601\ud300\uc744 \uacb0\ud569\ud558\uc5ec \uace0\ud488\uc9c8 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uac00\uc18d\ud654\ud558\uae30 \uc704\ud55c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ubc29\ubc95\ub860\uc785\ub2c8\ub2e4. \uc774 \ubc29\ubc95\ub860\uc740 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c(Dev)\uacfc IT \uc6b4\uc601(Ops) \uac04\uc758 \uc804\ud1b5\uc801\uc778 \uc0ac\uc77c\ub85c\ub97c \ubd84\uc11d\ud558\uae30 \uc704\ud574 \uace0\uc548\ub41c \uc77c\ub828\uc758 \uad00\ud589\uc774\uc790 \ubb38\ud654\uc801 \ubcc0\ud654\ub97c \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub354 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc81c\uacf5\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc77c\ubd80 \uc870\uc9c1\uc5d0\uc11c\ub294 ITSM \ub300\uc2e0 DevOps\ub97c \uc0ac\uc6a9\ud558\uc9c0\ub9cc, \ub9ce\uc740 \uc870\uc9c1\uc5d0\uc11c\ub294 \ub450 \uac00\uc9c0\ub97c \ud568\uaed8 \uc0ac\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">MOF(Microsoft Operations Framework)<\/h4>\n\n\n\n<p>MOF\ub294 IT \uc804\ubb38\uac00\uc5d0\uac8c Microsoft \uc81c\ud488 \ubc0f \uae30\uc220\uc744 \uc704\ud55c \uc548\uc815\uc801\uc774\uace0 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc0dd\uc131, \uad00\ub9ac \ubc0f \uc9c0\uc6d0\ud558\uae30 \uc704\ud55c \uc9c0\uce68\uacfc \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. IT \uac70\ubc84\ub10c\uc2a4, \uc11c\ube44\uc2a4 \uad00\ub9ac \ubc0f \uc9c0\uc18d\uc801\uc778 \uac1c\uc120 \uc6d0\uce59\uc744 \ud1b5\ud569\ud558\uae30 \uc704\ud574 ITIL\uacfc \uac19\uc740 \ub2e4\ub978 \ud504\ub808\uc784\uc6cc\ud06c\uc640 \ud568\uaed8 \uc0ac\uc6a9\ub418\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">ITSM \ud575\uc2ec \ud504\ub85c\uc138\uc2a4<\/h2>\n\n\n\n<p>IT \uc11c\ube44\uc2a4 \uad00\ub9ac\ub294 \uc870\uc9c1\uc774 IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uace0 \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uba87 \uac00\uc9c0 \ud45c\uc900\ud654\ub41c \ud504\ub85c\uc138\uc2a4\ub97c \ud3ec\ud568\ud569\ub2c8\ub2e4. \ud575\uc2ec ITSM \ud504\ub85c\uc138\uc2a4\uc5d0\ub294 \ub2e4\uc74c\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4:<\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\uc0ac\uace0 \uad00\ub9ac (Incident management)<\/strong><\/h4>\n\n\n\n<p>\uc778\uc2dc\ub358\ud2b8 \uad00\ub9ac\ub294 \uc608\uae30\uce58 \uc54a\uc740 \uc911\ub2e8\uc774 \ubc1c\uc0dd\ud588\uc744 \ub54c \uc815\uae30\uc801\uc778 BAU(\uc5c5\ubb34\uc6a9 \uc11c\ube44\uc2a4) \uc6b4\uc601\uc744 \ucd5c\ub300\ud55c \uc2e0\uc18d\ud558\uac8c \ubcf5\uc6d0\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc778\uc2dc\ub358\ud2b8 \ub85c\uae45, \ubd84\ub958, \uc6b0\uc120\uc21c\uc704 \uc9c0\uc815, \ud560\ub2f9 \ubc0f \ud574\uacb0\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\ubb38\uc81c \uad00\ub9ac (Problem management)<\/strong><\/h4>\n\n\n\n<p>\ubb38\uc81c \uad00\ub9ac\ub294 \uc5ec\ub7ec \uc778\uc2dc\ub358\ud2b8\uc758 \uadfc\ubcf8\uc801\uc778 \uc6d0\uc778\uc744 \ud574\uacb0\ud569\ub2c8\ub2e4. IT \uc11c\ube44\uc2a4 \uc911\ub2e8\uc758 \uc601\ud5a5\uc744 \ucd5c\uc18c\ud654\ud558\uace0 \uc194\ub8e8\uc158 \ub610\ub294 \ud574\uacb0 \ubc29\ubc95\uc744 \uac1c\ubc1c\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\ubcc0\uacbd \uad00\ub9ac (Change management)<\/strong><\/h4>\n\n\n\n<p>\ubcc0\uacbd \uad00\ub9ac\ub294 \uc870\uc9c1\uc758 \uc808\ucc28\ub098 \uae30\uc220\uc758 \uc804\ud658 \ub610\ub294 \uc218\uc815\uc744 \uac10\ub3c5\ud569\ub2c8\ub2e4. IT \uc11c\ube44\uc2a4 \ubc0f \uc778\ud504\ub77c\uc5d0 \ub300\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc744 \ud1b5\uc81c\ub41c \ubc29\uc2dd\uc73c\ub85c \uad6c\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\ub9b4\ub9ac\uc988 \uad00\ub9ac (Release management)<\/strong><\/h4>\n\n\n\n<p>\ub9b4\ub9ac\uc988 \uad00\ub9ac\uc5d0\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ucd9c\uc2dc\ub97c \ub77c\uc774\ud504 \uc0ac\uc774\ud074 \uc804\ubc18\uc5d0 \uac78\uccd0 \uacc4\ud68d, \uc608\uc57d \ubc0f \uc81c\uc5b4\ud558\ub294 \uc791\uc5c5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc874 \ud504\ub85c\ub355\uc158 \ud658\uacbd\uc758 \ubb34\uacb0\uc131\uc744 \uc720\uc9c0\ud558\uba74\uc11c \uace0\ud488\uc9c8 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\uad6c\uc131 \uad00\ub9ac (Configuration management)<\/strong><\/h4>\n\n\n\n<p>\uad6c\uc131 \uad00\ub9ac\ub294 \ud558\ub4dc\uc6e8\uc5b4, \uc18c\ud504\ud2b8\uc6e8\uc5b4, \ubb38\uc11c \ub4f1 IT \uc2dc\uc2a4\ud15c \ub0b4\uc758 \ubaa8\ub4e0 \uad6c\uc131 \ud56d\ubaa9\uc744 \ucd94\uc801\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c \uc815\ubcf4\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc800\uc7a5\uc18c\ub97c \uc81c\uacf5\ud558\uace0 IT \uc778\ud504\ub77c \uc2dc\uc2a4\ud15c\uacfc \uc11c\ube44\uc2a4 \uac04\uc758 \ud22c\uba85\ud55c \uad00\uacc4\ub97c \uc124\uc815\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\uc11c\ube44\uc2a4 \uc694\uccad \uad00\ub9ac (Service request management)<\/strong><\/h4>\n\n\n\n<p>\uc11c\ube44\uc2a4 \uc694\uccad \uad00\ub9ac\ub294 \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815\ubd80\ud130 \uc7a5\ube44 \uc870\ub2ec\uae4c\uc9c0 \ub2e4\uc591\ud55c \uc0ac\uc6a9\uc790 \uc694\uccad\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\uc9c0\uc2dd \uad00\ub9ac (Knowledge management)<\/strong><\/h4>\n\n\n\n<p>\uc870\uc9c1 \ub0b4\uc5d0\uc11c \uc815\ubcf4\ub97c \uccb4\uacc4\uc801\uc73c\ub85c \uc218\uc9d1, \uc815\ub9ac, \uacf5\uc720\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub354 \ube60\ub978 \ubb38\uc81c \ud574\uacb0\uacfc \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac\uacb0\uc815\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>IT \uc790\uc0b0 \uad00\ub9ac (IT asset management)<\/strong><\/h4>\n\n\n\n<p>IT \uc790\uc0b0 \uad00\ub9ac(ITAM)\ub294 \uc870\uc9c1\uc758 IT \uc790\uc0b0\uc744 \ud68d\ub4dd\ubd80\ud130 \ud3d0\uae30\uae4c\uc9c0 \uc804\uccb4 \ub77c\uc774\ud504 \uc0ac\uc774\ud074 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc911\uc559 \uc9d1\uc911\uc2dd \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ubaa8\ub2c8\ud130\ub9c1\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ud558\ub4dc\uc6e8\uc5b4, \uc18c\ud504\ud2b8\uc6e8\uc5b4, \ub514\uc9c0\ud138 \ub9ac\uc18c\uc2a4\uc758 \uc0ac\uc6a9\uc744 \ucd94\uc801, \ud3c9\uac00, \ucd5c\uc801\ud654\ud558\uc5ec \uac00\uce58\ub97c \uadf9\ub300\ud654\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc6b4\uc601\uc744 \ubcf4\uc7a5\ud558\ub294 \uac83\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">ITSM \bBest practice<\/h2>\n\n\n\n<p>\uc870\uc9c1\uc740 \ud575\uc2ec ITSM \ud504\ub85c\uc138\uc2a4\uc640 \ud568\uaed8 \ubaa8\ubc94 \uc0ac\ub840\ub97c \ub530\ub77c IT \uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uace0 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uad6c\ud604\ud574\uc57c \ud560 \uc8fc\uc694 ITSM \ubaa8\ubc94 \uc0ac\ub840\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\uc790\ub3d9\ud654 \ub3c4\uc785<\/strong><\/h4>\n\n\n\n<p>ITSM \uc790\ub3d9\ud654\ub294 \uc778\uc2dc\ub358\ud2b8 \uad00\ub9ac \ubc0f \ubcc0\uacbd \uad00\ub9ac\uc640 \uac19\uc740 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uc5ec \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \uc218\uc791\uc5c5\uc73c\ub85c \uc778\ud55c \uc624\ub958\ub97c \uac10\uc18c\uc2dc\ud0b5\ub2c8\ub2e4. AI\uc640 \uba38\uc2e0 \ub7ec\ub2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \ubcf4\ub2e4 \ube60\ub978 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uace0, \ubb38\uc81c\ub97c \uc608\uce21\ud558\uba70, \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \ud2f0\ucf13 \ubd84\ub958, \ub77c\uc6b0\ud305 \ubc0f \ud574\uacb0\uacfc \uac19\uc740 \uc790\ub3d9\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub294 \uc77c\uad00\ub41c \ud504\ub85c\uc138\uc2a4\ub97c \ubcf4\uc7a5\ud558\uba70, \uc778\uc801 \uc624\ub958\ub97c \uc904\uc774\uace0, \uc791\uc5c5 \uc0c1\ud0dc\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uac00\uc2dc\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\uc11c\ube44\uc2a4 \uce74\ud0c8\ub85c\uadf8 \uad6c\ucd95<\/strong><\/h4>\n\n\n\n<p>\uc11c\ube44\uc2a4 \uce74\ud0c8\ub85c\uadf8\ub294 \uc0ac\uc6a9\uc790\uac00 \uc774\uc6a9\ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 IT \uc11c\ube44\uc2a4\uc758 \uc911\uc559 \uc9d1\uc911\uc2dd \uc800\uc7a5\uc18c\ub97c \uc81c\uacf5\ud558\uc5ec \ud22c\uba85\uc131\uc744 \ub192\uc774\uace0 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uc6a9\uc774\ud558\uac8c \ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub9de\uac8c IT \uc11c\ube44\uc2a4\ub97c \uc870\uc815\ud558\uace0 \uc11c\ube44\uc2a4 \uc694\uccad \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9 \uac00\ub2a5\ud55c \uc11c\ube44\uc2a4\ub97c \uba85\ud655\ud558\uac8c \uc815\uc758\ud558\uba74 \uc0ac\uc6a9\uc790 \ub9cc\uc871\ub3c4\uac00 \ud5a5\uc0c1\ub418\uace0 \ubd88\ud544\uc694\ud55c \uc9c0\uc6d0 \uc694\uccad\uc774 \uc904\uc5b4\ub4ed\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d(SLA) \uc815\uc758\ud558\uae30<\/strong><\/h4>\n\n\n\n<p>SLA\ub294 IT \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uc640 \uace0\uac1d(\uc0ac\uc6a9\uc790) \uac04\uc758 \uacc4\uc57d\uc73c\ub85c, \uc608\uc0c1 \uc11c\ube44\uc2a4 \uc218\uc900, \uc131\ub2a5 \ud45c\uc900 \ubc0f \ucc45\uc784 \uc870\uce58\ub97c \uc815\uc758\ud569\ub2c8\ub2e4. \uc774\ub294 \uba85\ud655\ud55c \uae30\ub300\uce58\ub97c \uc124\uc815\ud558\uace0 \uc624\ud574\ub97c \ubc29\uc9c0\ud558\uba70 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uce21\uc815\ud558\uace0 \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uae30\ubc18\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. SLA\uc5d0\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \uc11c\ube44\uc2a4 \ubc94\uc704, \ubaa9\ud45c, \uc5ed\ud560\uacfc \ucc45\uc784, \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uc808\ucc28\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\uc9c0\uc18d\uc801\uc778 \uc11c\ube44\uc2a4 \uac1c\uc120(CSI) \uad6c\ud604\ud558\uae30<\/strong><\/h4>\n\n\n\n<p>\uc9c0\uc18d\uc801\uc778 \uc11c\ube44\uc2a4 \uac1c\uc120(CSI)\uc740 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c IT \uc11c\ube44\uc2a4 \ubc0f \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\uc120\ud558\uae30 \uc704\ud55c \uccb4\uacc4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc785\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 IT \uc11c\ube44\uc2a4\uc758 \uc5f0\uacc4\uc131\uc744 \uc815\uae30\uc801\uc73c\ub85c \uac80\ud1a0\ud558\uace0 \uac1c\uc120\ud558\uc5ec \ubcc0\ud654\ud558\ub294 \uc694\uad6c\uc0ac\ud56d\uc744 \ucda9\uc871\ud558\ub3c4\ub85d \uc11c\ube44\uc2a4\ub97c \ubc1c\uc804\uc2dc\ud0a4\ub294 \uac83\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. CSI\ub294 IT \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0 \uc788\uc5b4 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uacfc \uc801\uc751\ub825\uc744 \uac16\ucd98 \ubb38\ud654\ub97c \uc870\uc131\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\ub294 IT \uc11c\ube44\uc2a4 \uc870\uc815<\/strong><\/h4>\n\n\n\n<p>ITSM\uc758 \ud575\uc2ec \uc6d0\uce59\uc740 IT \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\uac8c \uc870\uc815\ud558\uc5ec \uc870\uc9c1\uc758 \uc131\uacf5\uc744 \uc9c0\uc6d0\ud558\uace0 \ucd94\uc9c4\ud558\uba70 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uce58\ub97c \ubd80\uc5ec\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. IT\uc640 \ube44\uc988\ub2c8\uc2a4 \ubd80\uc11c \uac04\uc758 \uba85\ud655\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110, \uacf5\uc720\ub41c \ubaa9\ud45c, \ud1b5\ud569\ub41c \uc804\ub7b5\uc774 \uc694\uad6c\ub418\uba70, \uc774\ub97c \ud1b5\ud574 IT\ub294 \ubc31\uc624\ud53c\uc2a4 \uae30\ub2a5\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uacfc \ud601\uc2e0\uc758 \uc6d0\ub3d9\ub825\uc73c\ub85c \uc804\ud658\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>ITSM \ub3c4\uad6c \ud65c\uc6a9<\/strong><\/h4>\n\n\n\n<p>ITSM \ub3c4\uad6c\ub294 \uc778\uc2dc\ub358\ud2b8 \uad00\ub9ac, \ubcc0\uacbd \uad00\ub9ac, \uc11c\ube44\uc2a4 \uce74\ud0c8\ub85c\uadf8 \ub4f1\uc758 \uae30\ub2a5\uc744 \ud3ec\ud568\ud558\uc5ec IT \uc11c\ube44\uc2a4 \uad00\ub9ac\ub97c \uc704\ud55c \uc885\ud569\uc801\uc778 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <strong>ITSM \ub3c4\uad6c\ub294 \uc790\ub3d9\ud654 \uae30\ub2a5, \uc140\ud504 \uc11c\ube44\uc2a4 \ud3ec\ud138, \ubcf4\uace0 \uae30\ub2a5\uc774 \ud1b5\ud569\ub418\uc5b4 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uac1c\uc120<\/strong>\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/monday.ifiedinc.com\/\" target=\"_blank\" rel=\"noopener\">\uba3c\ub370\uc774\ub2f7\ucef4<\/a>\uacfc \uac19\uc740 ITSM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\uba74 \ud6a8\uc728\uc131, \uc0ac\uc6a9\uc790 \ub9cc\uc871\ub3c4 \ubc0f \uc804\ubc18\uc801\uc778<strong> IT \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud06c\uac8c \ud5a5\uc0c1<\/strong>\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\uba3c\ub370\uc774\ub2f7\ucef4\uc73c\ub85c IT \uc11c\ube44\uc2a4 \uad00\ub9ac\ud558\uae30<\/strong><\/h2>\n\n\n\n<p>\uba3c\ub370\uc774\ub2f7\ucef4\uc740 \uc790\uc0b0, \uc9c0\uc2dd \uae30\ubc18, \ub514\ub809\ud1a0\ub9ac \ubc0f \uc778\ubca4\ud1a0\ub9ac\uc640 \uac19\uc740 \uc870\uc9c1 \ub9ac\uc18c\uc2a4\uc640 IT \uc11c\ube44\uc2a4 \uad00\ub9ac\ub97c \uc5f0\uacb0\ud558\uc5ec \ubcf4\ub2e4 \ud1b5\ud569\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \uc81c\uacf5\ud558\ub294 \uc9c1\uad00\uc801\uc774\uace0 \uc0ac\uc6a9\uc790 \uc815\uc758\uac00 \uac00\ub2a5\ud55c \ud50c\ub7ab\ud3fc\uc778\ub370\uc694. IT \uc11c\ube44\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc73c\ub85c\uc11c \ub2e4\uc74c\uacfc \uac19\uc740 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud2b9\uc815 \uc601\uc5ed\uc5d0 \ub300\ud574 <strong>\uc140\ud504 \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uc124\uc815<\/strong>\ud558\uc5ec \uc0ac\uc6a9\uc790\uac00 \uc77c\ubc18\uc801\uc778 \ubb38\uc81c\ub97c \ub3c5\ub9bd\uc801\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec IT \uc5d0\uc774\uc804\ud2b8\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uac10\uc18c\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-self-service-customer-experience-scaled.jpg\" alt=\"Set up self-service customer experiences to allow users to solve common issues independently, reducing the workload on IT agents.\" class=\"wp-image-6944\" srcset=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-self-service-customer-experience-scaled.jpg 2560w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-self-service-customer-experience-300x169.jpg 300w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-self-service-customer-experience-1024x576.jpg 1024w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-self-service-customer-experience-768x432.jpg 768w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-self-service-customer-experience-1536x864.jpg 1536w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-self-service-customer-experience-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI \uae30\ubc18\uc758 \uc790\ub3d9 \ud2f0\ucf13 \ubd84\ub958 \uae30\ub2a5<\/strong>\uc744 \ud65c\uc6a9\ud558\uc5ec \uc720\ud615, \uae34\uae09\uc131 \ubc0f \ubd80\uc11c\uc5d0 \ub530\ub77c \ud2f0\ucf13\uc5d0 \ud0dc\uadf8\ub97c \uc124\uc815\ud558\uace0 \uc6b0\uc120 \uc21c\uc704\ub97c \uc9c0\uc815\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2880\" height=\"1620\" src=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automatic-ticket-allocation.png\" alt=\"Utilize AI-powered automatic ticket classification to tag and prioritize incoming tickets based on type, urgency, sentiment, and department.\" class=\"wp-image-6945\" srcset=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automatic-ticket-allocation.png 2880w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automatic-ticket-allocation-300x169.png 300w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automatic-ticket-allocation-1024x576.png 1024w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automatic-ticket-allocation-768x432.png 768w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automatic-ticket-allocation-1536x864.png 1536w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automatic-ticket-allocation-2048x1152.png 2048w\" sizes=\"auto, (max-width: 2880px) 100vw, 2880px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc2a4\ub9c8\ud2b8 \ud2f0\ucf13 \ub77c\uc6b0\ud305<\/strong>\uc744 \uad6c\ud604\ud558\uc5ec \uad00\ub828 \uc5d0\uc774\uc804\ud2b8\ub098 \ud300\uc5d0 \ud2f0\ucf13\uc744 \uc790\ub3d9\uc73c\ub85c \ud560\ub2f9\ud558\uc5ec \ud2f0\ucf13 \ucc98\ub9ac \uc18d\ub3c4\ub97c \ub192\uc774\uace0 \uc218\uc791\uc5c5\uc744 \uc904\uc774\uc138\uc694.<img loading=\"lazy\" decoding=\"async\" width=\"2880\" height=\"1620\" srcset=\"https:\/\/res.cloudinary.com\/monday-blogs\/w_2880,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-service-smart-ticket-routing.png 2880w, https:\/\/res.cloudinary.com\/monday-blogs\/w_300,h_169,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-service-smart-ticket-routing.png 300w, https:\/\/res.cloudinary.com\/monday-blogs\/w_1024,h_576,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-service-smart-ticket-routing.png 1024w, https:\/\/res.cloudinary.com\/monday-blogs\/w_768,h_432,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-service-smart-ticket-routing.png 768w, https:\/\/res.cloudinary.com\/monday-blogs\/w_1536,h_864,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-service-smart-ticket-routing.png 1536w, https:\/\/res.cloudinary.com\/monday-blogs\/w_2048,h_1152,c_fit\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-service-smart-ticket-routing.png 2048w\" src=\"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2024\/12\/monday-service-smart-ticket-routing.png\" alt=\"Implement smart ticket routing to automatically assign tickets to relevant agents or teams, speeding up ticket handling and reducing manual work.\"><br><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uc0c1\ub2f4\uc6d0\uc774 \ubd88\ud544\uc694\ud55c \uc808\ucc28 \uc5c6\uc774 \uad00\ub828 \uc815\ubcf4\uc5d0 \uc561\uc138\uc2a4\ud558\uace0 \ub354 \ub113\uc740 \ubc94\uc704\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d <strong>Knowledge base \uc9c0\uc6d0<\/strong>\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2880\" height=\"1620\" src=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-knowledge-base.png\" alt=\"Enable knowledge base assistance for agents, allowing them to access relevant information and solve a wider range of issues without unnecessary escalations.\" class=\"wp-image-6940\" srcset=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-knowledge-base.png 2880w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-knowledge-base-300x169.png 300w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-knowledge-base-1024x576.png 1024w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-knowledge-base-768x432.png 768w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-knowledge-base-1536x864.png 1536w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-knowledge-base-2048x1152.png 2048w\" sizes=\"auto, (max-width: 2880px) 100vw, 2880px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ub2f5\uc7a5, \ud6c4\uc18d \uc870\uce58 \ubc0f \uc774\ud574\uad00\uacc4\uc790 \uc0c1\ud638 \uc791\uc6a9\uc744<strong> \uc790\ub3d9\ud654<\/strong>\ud558\uc5ec \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac04\uc18c\ud654\ud558\uace0 \ud6a8\uc728\uc131\uc744 \ub192\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-streamlined-communication-scaled.jpg\" alt=\"Streamline communication by automating replies, follow-ups, and stakeholder interactions to enhance efficiency.\" class=\"wp-image-6942\" srcset=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-streamlined-communication-scaled.jpg 2560w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-streamlined-communication-300x169.jpg 300w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-streamlined-communication-1024x576.jpg 1024w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-streamlined-communication-768x432.jpg 768w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-streamlined-communication-1536x864.jpg 1536w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-streamlined-communication-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc11c\ube44\uc2a4 \uc6b4\uc601 \uc131\uacfc\uc744 \ubaa8\ub2c8\ud130\ub9c1<\/strong>\ud558\uc5ec \ubb38\uc81c\ub97c \uc0ac\uc804\uc5d0 \uac10\uc9c0\ud558\uace0 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \uc2dd\ubcc4\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2880\" height=\"1620\" src=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-support-desk-dashboard.png\" alt=\"Monitor service operations performance to proactively detect issues and identify areas for improvement.\" class=\"wp-image-6941\" srcset=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-support-desk-dashboard.png 2880w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-support-desk-dashboard-300x169.png 300w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-support-desk-dashboard-1024x576.png 1024w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-support-desk-dashboard-768x432.png 768w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-support-desk-dashboard-1536x864.png 1536w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-support-desk-dashboard-2048x1152.png 2048w\" sizes=\"auto, (max-width: 2880px) 100vw, 2880px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud50c\ub7ab\ud3fc\uc758 <strong>No\/Low \ucf54\ub4dc \uc790\ub3d9\ud654<\/strong> \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc870\uc9c1 \uc804\ubc18\uc5d0 \uac78\uce5c \uc790\ub3d9\ud654 \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2880\" height=\"1620\" src=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automated-workflow.png\" alt=\"Create automated service processes that span the organization using the platform's no-code, low-code automation capabilities.\" class=\"wp-image-6943\" srcset=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automated-workflow.png 2880w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automated-workflow-300x169.png 300w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automated-workflow-1024x576.png 1024w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automated-workflow-768x432.png 768w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automated-workflow-1536x864.png 1536w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2024\/12\/monday-service-automated-workflow-2048x1152.png 2048w\" sizes=\"auto, (max-width: 2880px) 100vw, 2880px\" \/><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\" id=\"isPasted\" style=\"font-size:14px\">\uc0c8\ub85c\uc6b4 \ud611\uc5c5\uc758 \uc2dc\uc791,&nbsp;<a href=\"https:\/\/monday.ifiedinc.com\/\" target=\"_blank\" rel=\"noopener\"><u>\uba3c\ub370\uc774\ub2f7\ucef4<\/u><\/a>\uacfc&nbsp;\ud568\uaed8\ud558\uc138\uc694!<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><a href=\"https:\/\/monday.ifiedinc.com\/trial?utm_source=wp&amp;utm_medium=blog&amp;utm_campaign=241218\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/monday.ifiedinc.com\/monday-api\/blog\/108\/1701746311738-filename.jpeg\" alt=\"\" style=\"width:699px;height:auto\"\/><\/a><\/figure><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:14px\"><br>IFIED\ub294 \uba3c\ub370\uc774\ub2f7\ucef4 \uad6d\ub0b4 \uc720\uc77c \ud50c\ub798\ud2f0\ub118 \ud30c\ud2b8\ub108\uc0ac\ub85c\uc368,<br>\ub2e4\uc591\ud55c \uc0b0\uc5c5\uc5d0\uc11c \ud65c\ub3d9\ud558\ub294 \uae30\uc5c5\ub4e4\uacfc \u2018\uc77c\u2019\uc5d0 \ub300\ud55c \uace0\ubbfc\uc744 \ud568\uaed8 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br>\uba3c\ub370\uc774\ub2f7\ucef4 \uc804\ubb38 \ucee8\uc124\ud134\ud2b8\ub4e4\uacfc \ud568\uaed8 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uad70\uacfc \ube44\uc988\ub2c8\uc2a4 \ub2c8\uc988\uc5d0 \ub9de\ub294 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<br>&gt;&gt;&gt;&gt; \uba3c\ub370\uc774\ub2f7\ucef4\uc774 \uad81\uae08\ud558\ub2e4\uba74?&nbsp;<a href=\"https:\/\/monday.ifiedinc.com\/contact\" target=\"_blank\" rel=\"noopener\">\ubb38\uc758\ud558\uae30<\/a><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><a href=\"https:\/\/monday.ifiedinc.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/monday.ifiedinc.com\/monday-api\/blog\/192\/1706778181136-%E1%84%87%E1%85%A2%E1%84%82%E1%85%A5%20%E1%84%89%E1%85%B5%E1%84%8B%E1%85%A1%E1%86%AB%201.png\" alt=\"\" style=\"width:699px;height:auto\"\/><\/a><\/figure><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)\ub294 \ud504\ub85c\uc138\uc2a4 \ucd5c\uc801\ud654, \uace0\uac1d \ub9cc\uc871, \uadf8\ub9ac\uace0 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc5d0 \uc911\uc810\uc744 \ub450\uc5b4 \uc870\uc9c1\uc758 \uc6b4\uc601\uc744 \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uac04\uc18c\ud654\ud558\uace0 \ubbfc\ucca9\ud55c \ud601\uc2e0\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":1,"featured_media":6939,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15,189,177],"tags":[550,547,546,545,548,413,27,44,51,549,551],"class_list":{"0":"post-6925","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-pm","8":"category-dev","9":"category-pm2","10":"tag-helpdesk","11":"tag-itsm","13":"tag-it","16":"tag-27","17":"tag-44","18":"tag-51","19":"tag-549","20":"tag-551"},"_links":{"self":[{"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/posts\/6925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/comments?post=6925"}],"version-history":[{"count":27,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/posts\/6925\/revisions"}],"predecessor-version":[{"id":7111,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/posts\/6925\/revisions\/7111"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/media\/6939"}],"wp:attachment":[{"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/media?parent=6925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/categories?post=6925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/tags?post=6925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}