{"id":8800,"date":"2026-05-19T13:57:35","date_gmt":"2026-05-19T04:57:35","guid":{"rendered":"https:\/\/blog.ifiedinc.com\/?p=8800"},"modified":"2026-05-19T13:57:38","modified_gmt":"2026-05-19T04:57:38","slug":"itsm-2026","status":"publish","type":"post","link":"https:\/\/blog.ifiedinc.com\/index.php\/2026\/05\/19\/itsm-2026\/","title":{"rendered":"ITSM\uc744 \uc704\ud55c AI \ud65c\uc6a9 \uc804\ub7b5, \uc0ac\ud6c4 \ub300\uc751 \uc911\uc2ec\uc5d0\uc11c \uc608\uce21\ud615 \uc11c\ube44\uc2a4\ub85c (\ucc28\uc138\ub300 AI ITSM)"},"content":{"rendered":"\n<p><br><strong>IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)<\/strong>\ub294 \uc774\uc81c \ub2e8\uc21c\ud55c \uc6b4\uc601 \uc9c0\uc6d0\uc744 \ub118\uc5b4, \ub354 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \uc694\uad6c\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ub9ce\uc740 \uc870\uc9c1\uc740 \uc5ec\uc804\ud788 \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8, \uc774\uba54\uc77c, \uc774\ubca4\ud2b8 \ub85c\uadf8 \uc911\uc2ec\uc758 \uc6b4\uc601 \ubc29\uc2dd\uc5d0 \uc758\uc874\ud558\uace0 \uc788\uc73c\uba70, IT \ub2f4\ub2f9\uc790\ub4e4\uc740 \ubc18\ubcf5\uc801\uc778 \ud2f0\ucf13 \ucc98\ub9ac\uc640 \uc218\ub3d9 \uc5c5\ub370\uc774\ud2b8 \uc5c5\ubb34\uc5d0 \ub9ce\uc740 \uc2dc\uac04\uc744 \uc18c\ubaa8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud658\uacbd\uc5d0\uc11c\ub294 \uc7a5\uc560 \ub300\uc751\uc774 \ub2a6\uc5b4\uc9c0\uace0, \uc911\uc694\ud55c \uc774\uc288\ub97c \uc0ac\uc804\uc5d0 \ubc1c\uacac\ud558\uc9c0 \ubabb\ud558\uac70\ub098 \uc11c\ube44\uc2a4 \ud488\uc9c8 \uac1c\uc120 \uae30\ud68c\ub97c \ub193\uce58\ub294 \uacbd\uc6b0\ub3c4 \uc801\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>AI\ub294 \uc774\ub7ec\ud55c ITSM \uc6b4\uc601 \ubc29\uc2dd\uc758 \ud55c\uacc4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \ub300\uc548\uc73c\ub85c \uc8fc\ubaa9\ubc1b\uace0 \uc788\ub294\ub370\uc694. \ubc18\ubcf5 \uc5c5\ubb34 \uc790\ub3d9\ud654\ub294 \ubb3c\ub860, \ubc29\ub300\ud55c \uc6b4\uc601 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574 \uc774\uc288\ub97c \uc608\uce21\ud558\uace0 \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774\uc81c ITSM\uc740 \ub2e8\uc21c \u2018\uc0ac\ud6c4 \ub300\uc751\ud615 \uc9c0\uc6d0\u2019\uc744 \ub118\uc5b4, AI \uae30\ubc18\uc758 \uc608\uce21\ud615 \uc11c\ube44\uc2a4 \uc6b4\uc601 \uccb4\uacc4\ub85c \uc9c4\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ubc88 \ud3ec\uc2a4\ud305\uc5d0\uc11c\ub294 AI \uae30\ubc18 ITSM\uc774 \ubb34\uc5c7\uc778\uc9c0, \uc5b4\ub5a4 \uae30\uc220\uacfc \ubc29\uc2dd\uc73c\ub85c \ud65c\uc6a9\ub418\ub294\uc9c0, \uc2e4\uc81c \uae30\ub300\ud560 \uc218 \uc788\ub294 \ud6a8\uacfc\uc640 \ud55c\uacc4\ub294 \ubb34\uc5c7\uc778\uc9c0 \uc0b4\ud3b4\ubcf4\ub824\uace0 \ud569\ub2c8\ub2e4. \ub610\ud55c, \uba3c\ub370\uc774\ub2f7\ucef4\uc744 \ud1b5\ud574 AI \uae30\ubc18 \uc11c\ube44\uc2a4 \uc6b4\uc601 \ud658\uacbd\uc744 \uc5b4\ub5bb\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\ub294\uc9c0 \ud568\uaed8 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n\n\n\n<p style=\"font-size:14px\"><strong>[\ud568\uaed8 \uc77d\uc73c\uba74 \uc88b\uc740 \uae00]<\/strong> <a href=\"https:\/\/blog.ifiedinc.com\/index.php\/2024\/12\/18\/what-is-itsm\/\">ITSM\uc774\ub780? IT \uc11c\ube44\uc2a4 \uad00\ub9ac \uc885\ud569 \uac00\uc774\ub4dc (2025)<\/a><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/monday.ifiedinc.com\/trial?utm_source=wp&amp;utm_medium=blog&amp;utm_campaign=260519\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"95\" src=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2025\/01\/Group-10-1024x95.png\" alt=\"\" class=\"wp-image-7257\" srcset=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2025\/01\/Group-10-1024x95.png 1024w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2025\/01\/Group-10-300x28.png 300w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2025\/01\/Group-10-768x71.png 768w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2025\/01\/Group-10-1536x143.png 1536w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2025\/01\/Group-10-2048x190.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">AI \uae30\ubc18 ITSM\uc774\ub780?<\/h2>\n\n\n\n<p>AI \uae30\ubc18 ITSM(IT Service Management)\uc740 \uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec IT \uc11c\ube44\uc2a4 \uc6b4\uc601\uc758 \ud6a8\uc728\uc131\uacfc \uc18d\ub3c4, \uc815\ud655\ub3c4\ub97c \ub192\uc774\ub294 \ubc29\uc2dd\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c\ub294 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ub354 \ub098\uc740 \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, IT \ud300\uc758 \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4\ub97c \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uac83\uc774 \ubaa9\uc801\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>AI\ub294 \ud754\ud788 \ud558\ub098\uc758 \uae30\ub2a5\uc774\ub098 \ub2e8\uc77c \uae30\uc220\ucc98\ub7fc \uc774\uc57c\uae30\ub418\uc9c0\ub9cc, \uc2e4\uc81c\ub85c\ub294 \ub2e4\uc591\ud55c \uae30\uc220\uc774 \uacb0\ud569\ub418\uc5b4 ITSM \ud504\ub85c\uc138\uc2a4\ub97c \uc9c0\uc6d0\ud558\ub294 \ud615\ud0dc\ub85c \ud65c\uc6a9\ub418\uba70, \ub300\ud45c\uc801\uc73c\ub85c \ub2e4\uc74c\uacfc \uac19\uc740 \uae30\uc220\ub4e4\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\uba38\uc2e0\ub7ec\ub2dd(Machine Learning)<\/strong><br>: \uc11c\ube44\uc2a4 \uc6b4\uc601 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574 \ubc18\ubcf5\ub418\ub294 \ud328\ud134\uc744 \ud559\uc2b5\ud558\uace0, \uc2dc\uac04\uc774 \uc9c0\ub0a0\uc218\ub85d \ub354 \uc815\ud655\ud55c \ubb38\uc81c \ud574\uacb0\uacfc \ub300\uc751\uc774 \uac00\ub2a5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP, Natural Language Processing)<\/strong><br>:\uc774\uba54\uc77c, \ud2f0\ucf13, \ucc44\ud305 \ub4f1\uc758 \ud14d\uc2a4\ud2b8 \ub370\uc774\ud130\ub97c \uc774\ud574\ud558\uace0 \ud574\uc11d\ud558\uc5ec \uc0ac\uc6a9\uc790\uc640 \uc2dc\uc2a4\ud15c \uac04 \ubcf4\ub2e4 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc0c1\ud638\uc791\uc6a9\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc0dd\uc131\ud615 AI(Generative AI)<\/strong><br>: \ud2f0\ucf13 \ub2f5\ubcc0 \ucd08\uc548 \uc791\uc131, \uae34 \uc774\uc288 \ud788\uc2a4\ud1a0\ub9ac \uc694\uc57d, \ub0b4\ubd80 \ubb38\uc11c \uc0dd\uc131 \ub4f1 \ubc18\ubcf5\uc801\uc778 \uc791\uc131 \uc5c5\ubb34\ub97c \ud6a8\uc728\ud654\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc608\uce21 \ubd84\uc11d(Predictive Analytics)<\/strong><br>: \uacfc\uac70 \uc6b4\uc601 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc7a0\uc7ac\uc801\uc778 \uc11c\ube44\uc2a4 \uc7a5\uc560\ub97c \uc0ac\uc804\uc5d0 \uac10\uc9c0\ud558\uac70\ub098, \ud5a5\ud6c4 \uc694\uccad\ub7c9 \ubc0f \uc6b4\uc601 \uc218\uc694\ub97c \uc608\uce21\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\uc790\ub3d9\ud654(Automation)<\/strong><br>: \ud2f0\ucf13 \ubd84\ub958, \uc0c1\ud0dc \uc5c5\ub370\uc774\ud2b8, \uc54c\ub9bc \ubc1c\uc1a1\uacfc \uac19\uc740 \ubc18\ubcf5 \uc5c5\ubb34\ub97c \uc790\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud558\uc5ec \uc6b4\uc601 \ubd80\ub2f4\uc744 \uc904\uc774\uace0 \ub300\uc751 \uc18d\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">AI \uae30\ubc18 ITSM\uc758 \uc8fc\uc694 \uc774\uc810<\/h2>\n\n\n\n<p>AI \uae30\uc220\uc774 \ube60\ub974\uac8c \ubc1c\uc804\ud558\uba74\uc11c, \ub9ce\uc740 IT \ub9ac\ub354\ub4e4\uc740 \uc2e4\uc81c\ub85c \uc5b4\ub5a4 \uc601\uc5ed\uc5d0\uc11c \uac00\uc7a5 \ud070 \ud6a8\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\ub294\uc9c0\uc5d0 \uc8fc\ubaa9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc804\uccb4 \uc870\uc9c1\uc758 41%\ub294 \uc774\ubbf8 IT \uc608\uc0b0\uc758 \uc77c\ubd80\ub97c AI \ub3c4\uc785 \ubc0f \uac80\ud1a0\uc5d0 \ud22c\uc790\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 IT \uc11c\ube44\uc2a4 \uc6b4\uc601\uc774 \uc810\ucc28 \uc9c0\ub2a5\ud615 \uc6b4\uc601 \uccb4\uacc4\ub85c \uc804\ud658\ub418\uace0 \uc788\uc74c\uc744 \uc2dc\uc0ac\ud569\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74, AI \uae30\ubc18 ITSM\uc740 \uc2e4\uc81c\ub85c \uc5b4\ub5a4 \uac00\uce58\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">1. \uc0ac\uc6a9\uc790 \uacbd\ud5d8 \uac1c\uc120<\/h3>\n\n\n\n<p>AI\ub294 IT \uc9c0\uc6d0 \uacbd\ud5d8 \uc790\uccb4\ub97c \ub354\uc6b1 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ubcc0\ud654\uc2dc\ud0b5\ub2c8\ub2e4.<br>\uc0ac\uc6a9\uc790\ub294 \ubcf4\ub2e4 \uc2e0\uc18d\ud558\uac8c \ubb38\uc81c \ud574\uacb0 \ub2f5\ubcc0\uc744 \ubc1b\uc744 \uc218 \uc788\uc73c\uba70, IT \uc11c\ube44\uc2a4 \ud300\uc740 \ub354 \uc815\ud655\ud558\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uac16\ucd94\uac8c \ub429\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc2e4\uc81c\ub85c \ucd5c\uadfc \uc870\uc0ac\uc5d0\uc11c\ub294 \uc870\uc9c1\uc758 33%\uac00 AI \uae30\ubc18 ITSM\uc758 \uac00\uc7a5 \ud070 \ud6a8\uacfc \uc911 \ud558\ub098\ub85c \u2018\uc0ac\uc6a9\uc790 \uacbd\ud5d8 \uac1c\uc120\u2019\uc744 \uaf3d\uc558\uc73c\uba70, \ub3d9\uc2dc\uc5d0 \uc9c1\uc6d0 \uc0dd\uc0b0\uc131\ub3c4 \ud3c9\uade0 40% \ud5a5\uc0c1\ub41c \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. AI\uac00 \uc81c\uacf5\ud558\ub294 \uc18d\ub3c4\uc640 \uc9c0\ub2a5\ud615 \ub300\uc751\uc740 \uc804\ubc18\uc801\uc778 IT \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \ub354\uc6b1 \uc720\uc5f0\ud558\uace0 \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc73c\ub85c \ub9cc\ub4e4\uc5b4\uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. \uc2dc\uac04 \ubc0f \uc6b4\uc601 \ube44\uc6a9 \uc808\uac10<\/h3>\n\n\n\n<p>AI\ub294 \ub2e8\uc21c\ud788 \uc5c5\ubb34 \uc18d\ub3c4\ub97c \ub192\uc774\ub294 \uac83\uc744 \ub118\uc5b4, \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \ube44\uc6a9 \uc808\uac10 \uce21\uba74\uc5d0\uc11c\ub3c4 \ud070 \ud6a8\uacfc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>ITSM Tools \uc870\uc0ac\uc5d0 \ub530\ub974\uba74, \uc870\uc9c1\uc758 29%\ub294 AI\ub97c \ud1b5\ud574 \uc6b4\uc601 \ud504\ub85c\uc138\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\uace0 \ube44\uc6a9 \uc808\uac10 \ud6a8\uacfc\ub97c \uacbd\ud5d8\ud588\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc804\uccb4 \uc870\uc9c1\uc758 81%\ub294 \ube44\uc6a9 \uc808\uac10\uc744 AI \ud22c\uc790 \uc8fc\uc694 \uc774\uc720 \uc911 \ud558\ub098\ub85c \ubcf4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ubc18\ubcf5\uc801\uc778 \ud2f0\ucf13 \ubd84\ub958, \uc0c1\ud0dc \uc5c5\ub370\uc774\ud2b8, \uc54c\ub9bc \ubc1c\uc1a1 \ub4f1\uc758 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud568\uc73c\ub85c\uc368 IT \ud300\uc740 \ub354 \uc801\uc740 \ub9ac\uc18c\uc2a4\ub85c\ub3c4 \ub192\uc740 \uc218\uc900\uc758 \uc11c\ube44\uc2a4 \uc6b4\uc601\uc774 \uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3. IT \uc778\ub825\uc758 \uc804\ub7b5\uc801 \uc5c5\ubb34 \uc9d1\uc911<\/h3>\n\n\n\n<p>AI\ub294 IT \ub2f4\ub2f9\uc790\ub4e4\uc774 \ubcf4\ub2e4 \uc911\uc694\ud55c \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ubc18\ubcf5\uc801\uc774\uace0 \ub2e8\uc21c\ud55c \uc5c5\ubb34\ub97c AI\uac00 \ub300\uc2e0 \ucc98\ub9ac\ud568\uc73c\ub85c\uc368, IT \ud300\uc740 \ubcf5\uc7a1\ud55c \ubb38\uc81c \ud574\uacb0\uc774\ub098 \uc804\ub7b5\uc801\uc778 \uc6b4\uc601 \uac1c\uc120 \uc5c5\ubb34\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud22c\uc785\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc870\uc9c1\uc758 48%\ub294 AI \uae30\ubc18 \uc0ac\uc6a9\uc790 \uc9c0\uc6d0 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub97c \ub3c4\uc785\ud558\uc5ec \uc774\ub7ec\ud55c \ubcc0\ud654\ub97c \ucd94\uc9c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub294 \ub2e8\uc21c\ud55c \ud5ec\ud504\ub370\uc2a4\ud06c \uc6b4\uc601\uc744 \ub118\uc5b4, IT \uc870\uc9c1\uc774 \ubcf4\ub2e4 \uc804\ub7b5\uc801\uc778 \uc5ed\ud560\uc744 \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uc911\uc694\ud55c \ubcc0\ud654\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4. \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815 \uac15\ud654<\/h3>\n\n\n\n<p>AI\ub294 \ub300\ub7c9\uc758 \uc11c\ube44\uc2a4 \uc6b4\uc601 \ub370\uc774\ud130\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ubd84\uc11d\ud558\uc5ec \ud328\ud134\uacfc \uc774\uc0c1 \uc9d5\ud6c4\ub97c \ube60\ub974\uac8c \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud604\uc7ac \uc870\uc9c1\uc758 55%\ub294 AI\ub97c \ub370\uc774\ud130 \ubd84\uc11d\uc5d0 \ud65c\uc6a9\ud558\uace0 \uc788\uc73c\uba70, 28%\ub294 AI \ub3c4\uc785 \uc774\ud6c4 \uc758\uc0ac\uacb0\uc815 \ud488\uc9c8\uc774 \ud5a5\uc0c1\ub418\uc5c8\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc801\uc808\ud55c \uc2dc\uc810\uc5d0 \ud544\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uac8c \ub418\uba74\uc11c, IT \uc6b4\uc601\uc740 \ub2e8\uc21c\ud55c \uc0ac\ud6c4 \ub300\uc751 \uc911\uc2ec \ubc29\uc2dd\uc5d0\uc11c \ubc97\uc5b4\ub098 \ubcf4\ub2e4 \uc804\ub7b5\uc801\uc774\uace0 \uc608\uce21 \uc911\uc2ec\uc758 \uc6b4\uc601 \uccb4\uacc4\ub85c \uc804\ud658\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">AI \uae30\ubc18 ITSM\uc758 \uc8fc\uc694 \uacfc\uc81c\uc640 \ud55c\uacc4<\/h2>\n\n\n\n<p>AI\uac00 IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)\uc5d0 \ub2e4\uc591\ud55c \uc774\uc810\uc744 \uc81c\uacf5\ud568\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0, \ubaa8\ub4e0 \uc870\uc9c1\uc774 \ube60\ub974\uac8c \ub3c4\uc785\ud558\uc9c0\ub294 \ubabb\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc804\uccb4 \uae30\uc5c5\uc758 62%\ub294 \uae30\uc874 ITSM \ud658\uacbd\uc5d0 AI\ub97c \ud1b5\ud569\ud558\ub294 \uacfc\uc815 \uc790\uccb4\ub97c \uc8fc\uc694 \uacfc\uc81c\ub85c \ub290\ub07c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uae30\uc5c5\ub4e4\uc740 \uc5b4\ub5a4 \ubd80\ubd84\uc5d0\uc11c \uac00\uc7a5 \ud070 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc744\uae4c\uc694?<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">1. IT \uac70\ubc84\ub10c\uc2a4 \ubc0f \uc6b4\uc601 \uae30\uc900 \uc815\ub9bd<\/h3>\n\n\n\n<p>AI \uae30\uc220\uc740 \ub9e4\uc6b0 \ube60\ub974\uac8c \ubc1c\uc804\ud558\uace0 \uc788\uc9c0\ub9cc, \ub9ce\uc740 \uc870\uc9c1\uc740 \uc544\uc9c1 \uc774\ub97c \uae30\uc874 IT \uac70\ubc84\ub10c\uc2a4 \uccb4\uacc4 \uc548\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uad00\ub9ac\ud574\uc57c \ud560\uc9c0 \uba85\ud655\ud55c \uae30\uc900\uc744 \ub9c8\ub828\ud558\uc9c0 \ubabb\ud55c \uc0c1\ud0dc\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc2e4\uc81c\ub85c \uae30\uc5c5\uc758 48%\ub294 AI \ud65c\uc6a9 \uacfc\uc815\uc5d0\uc11c \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294 \ubc95\uc801\u00b7\ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uc774\uc288\uc640 \ucc45\uc784 \ubc94\uc704\uc5d0 \ub300\ud55c \uc774\ud574\uac00 \ubd80\uc871\ud558\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 AI\uac00 \uc758\uc0ac\uacb0\uc815 \uacfc\uc815\uc5d0 \uac1c\uc785\ud560\uc218\ub85d, \ucc45\uc784 \uc8fc\uccb4\uc640 \uc6b4\uc601 \uae30\uc900\uc744 \uc5b4\ub5bb\uac8c \uc815\uc758\ud560 \uac83\uc778\uc9c0\uac00 \uc911\uc694\ud55c \uacfc\uc81c\ub85c \ub5a0\uc624\ub974\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. \ubbfc\uac10 \ub370\uc774\ud130 \ubc0f \ubcf4\uc548 \ub9ac\uc2a4\ud06c \uad00\ub9ac<\/h3>\n\n\n\n<p>AI \uae30\ubc18 ITSM\uc5d0\uc11c\ub294 \ubcf4\uc548\uacfc \ub370\uc774\ud130 \ubcf4\ud638\uac00 \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud55c \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud2f0\ucf13 \ub0b4 \uac1c\uc778\uc815\ubcf4(PII), \uc7a5\uc560 \ub85c\uadf8, \ub0b4\ubd80 \uc6b4\uc601 \ub370\uc774\ud130 \ub4f1 \ubbfc\uac10\ud55c \uc815\ubcf4\uac00 AI \ud504\ub85c\uc138\uc2a4\uc640 \uc5f0\uacb0\ub418\ub294 \ub9cc\ud07c, \uae30\uc5c5\ub4e4\uc740 \uc0c8\ub85c\uc6b4 \ubcf4\uc548 \ucde8\uc57d\uc810\uc774\ub098 \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \ub9ac\uc2a4\ud06c\uac00 \ubc1c\uc0dd\ud558\uc9c0 \uc54a\uc744\uc9c0 \uc6b0\ub824\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc2e4\uc81c\ub85c \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uc758 79%\ub294 AI \ub3c4\uc785 \uc2dc \ub370\uc774\ud130 \ubcf4\ud638\ub97c \uac00\uc7a5 \uc911\uc694\ud55c \uace0\ub824 \uc694\uc18c\ub85c \uaf3d\uc558\uc73c\uba70, \ub300\uaddc\ubaa8 \uc870\uc9c1\uc758 52%\ub294 AI \ubcf4\uc548\uc5d0 \ub300\ud55c \uc2e0\ub8b0 \ubd80\uc871\uc744 \uc8fc\uc694 \ub3c4\uc785 \uc7a5\ubcbd\uc73c\ub85c \uc778\uc2dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3. AI\uc640 \uc0ac\ub78c \uc911\uc2ec \uc758\uc0ac\uacb0\uc815 \uac04 \uade0\ud615<\/h3>\n\n\n\n<p>AI\ub294 \ube60\ub974\uac8c \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0 \ub300\uc751\ud560 \uc218 \uc788\uc9c0\ub9cc, \ubaa8\ub4e0 \uc758\uc0ac\uacb0\uc815\uc744 \uc644\uc804\ud788 AI\uc5d0 \ub9e1\uae30\uae30\uc5d0\ub294 \uc544\uc9c1 \uc2e0\ub8b0 \ubb38\uc81c\uac00 \uc874\uc7ac\ud569\ub2c8\ub2e4. ITSM Tools \uc870\uc0ac\uc5d0 \ub530\ub974\uba74, \uc751\ub2f5\uc790\uc758 55%\ub294 \uc0ac\ub78c\uc758 \uac80\ud1a0 \uc5c6\uc774 AI\uac00 \ub3c5\ub9bd\uc801\uc73c\ub85c \uc758\uc0ac\uacb0\uc815\uc744 \uc218\ud589\ud558\ub294 \uac83\uc5d0 \ub300\ud574 \uc2e0\ub8b0\ud558\uc9c0 \uc54a\ub294\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud2b9\ud788 \uc11c\ube44\uc2a4 \uc7a5\uc560 \ub300\uc751\uc774\ub098 \ubbfc\uac10\ud55c \uc6b4\uc601 \uc774\uc288\ucc98\ub7fc \uc601\ud5a5\ub3c4\uac00 \ud070 \uc0c1\ud669\uc5d0\uc11c\ub294, AI\uac00 \uc5b4\ub5a4 \uadfc\uac70\ub85c \ud310\ub2e8\ud588\ub294\uc9c0 \uc124\uba85 \uac00\ub2a5\uc131\uacfc \ud22c\uba85\uc131\uc744 \ud655\ubcf4\ud558\ub294 \uac83\uc774 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uacb0\uad6d AI\ub294 \uc0ac\ub78c\uc744 \ub300\uccb4\ud558\uae30\ubcf4\ub2e4\ub294, \uc758\uc0ac\uacb0\uc815\uc744 \uc9c0\uc6d0\ud558\ub294 \ubc29\ud5a5\uc73c\ub85c \ud65c\uc6a9\ub418\ub294 \uac83\uc774 \ud604\uc2e4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc774\ub77c\uace0 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4. AI \uae30\ubc18 \uc5c5\ubb34 \ubc29\uc2dd\uc5d0 \ub300\ud55c \uc870\uc9c1 \uc801\uc751<\/h3>\n\n\n\n<p>AI \uae30\ubc18 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc2e4\uc81c \uc870\uc9c1 \ub0b4\uc5d0 \uc815\ucc29\uc2dc\ud0a4\ub294 \uacfc\uc815 \uc5ed\uc2dc \uc911\uc694\ud55c \uacfc\uc81c\uc785\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc2dc\uc2a4\ud15c\uacfc \uc5c5\ubb34 \ubc29\uc2dd\uc744 \ub3c4\uc785\ud558\uae30 \uc704\ud574\uc11c\ub294 IT \ud300\uc744 \ud3ec\ud568\ud55c \uad6c\uc131\uc6d0\ub4e4\uc758 \ud559\uc2b5\uacfc \uc801\uc751\uc774 \ud544\uc694\ud558\uba70, \uc774\ub97c \uc704\ud55c \uad50\uc721\uacfc \uc6b4\uc601 \ubcc0\ud654 \uad00\ub9ac\ub3c4 \ud568\uaed8 \uc774\ub8e8\uc5b4\uc838\uc57c \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud2b9\ud788 \uc131\uacf5\uc801\uc778 AI \ub3c4\uc785\uc744 \uc704\ud574\uc11c\ub294 \ub2e8\uc21c\ud788 \uae30\ub2a5\uc774 \ub9ce\uc740 \uc194\ub8e8\uc158\ubcf4\ub2e4, \ube60\ub974\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\uace0 \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \ud658\uacbd\uc744 \uc81c\uacf5\ud558\ub294 \ud50c\ub7ab\ud3fc\uc744 \uc120\ud0dd\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uad6c\uc131\uc6d0\ub4e4\uc774 \uc2e4\uc81c \uc5c5\ubb34\uc5d0\uc11c \ube60\ub974\uac8c \ud65c\uc6a9 \uac00\uce58\ub97c \uccb4\uac10\ud560\uc218\ub85d, \uc870\uc9c1 \ub0b4 AI \ud65c\uc6a9\ub3c4\uc640 \uc815\ucc29 \uc18d\ub3c4 \uc5ed\uc2dc \ub192\uc544\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"573\" src=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2026\/05\/Group-1561555097-1024x573.png\" alt=\"\" class=\"wp-image-8804\" srcset=\"https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2026\/05\/Group-1561555097-1024x573.png 1024w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2026\/05\/Group-1561555097-300x168.png 300w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2026\/05\/Group-1561555097-768x430.png 768w, https:\/\/blog.ifiedinc.com\/wp-content\/uploads\/2026\/05\/Group-1561555097.png 1532w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">AI \uae30\ubc18 ITSM \ud65c\uc6a9 \uc0ac\ub840 5\uac00\uc9c0<\/h2>\n\n\n\n<p>AI \uae30\uc220\uc740 \uc544\uc9c1\ub3c4 \ube60\ub974\uac8c \ubc1c\uc804\ud558\uace0 \uc788\uc73c\uba70, IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM) \uc601\uc5ed\uc5d0\uc11c\ub3c4 \ud65c\uc6a9 \ubc94\uc704\uac00 \uc9c0\uc18d\uc801\uc73c\ub85c \ud655\ub300\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \ucd5c\uadfc\uc5d0\ub294 \ub2e8\uc21c \uc790\ub3d9\ud654\ub97c \ub118\uc5b4, \ubb38\uc81c\ub97c \uc608\uce21\ud558\uace0 \uc6b4\uc601 \ud6a8\uc728\uc744 \ub192\uc774\ub294 \ubc29\ud5a5\uc73c\ub85c AI \ud65c\uc6a9 \ubc29\uc2dd\uc774 \uc9c4\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uc2e4\uc81c ITSM \ud658\uacbd\uc5d0\uc11c AI\uac00 \ud65c\uc6a9\ub420 \uc218 \uc788\ub294 \ub300\ud45c\uc801\uc778 \uc0ac\ub840\ub4e4\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">1. \uc778\uc2dc\ub358\ud2b8 \uad00\ub9ac(Incident Management)<\/h3>\n\n\n\n<p>\uc11c\ube44\uc2a4 \uc7a5\uc560\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c\ub294 \ube60\ub978 \ub300\uc751\uc774 \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4. AI\ub294 \uc7a5\uc560 \uc774\ubca4\ud2b8\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ubd84\uc11d\ud558\uace0 \uc6b0\uc120\uc21c\uc704\ub97c \uc790\ub3d9 \ud310\ub2e8\ud558\uc5ec, \ubb38\uc81c \ud574\uacb0\uae4c\uc9c0\uc758 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4, \ud575\uc2ec \uc2dc\uc2a4\ud15c \uc7a5\uc560\uac00 \ubc1c\uc0dd\ud558\uba74 AI\ub294 \uc7a5\uc560 \uc6d0\uc778\uc744 \uac10\uc9c0\ud558\uace0 \ud574\ub2f9 \uc774\uc288\ub97c \uae34\uae09 \uc6b0\uc120\uc21c\uc704\ub85c \uc790\ub3d9 \ubd84\ub958\ud55c \ub4a4, \uc801\uc808\ud55c \ub2f4\ub2f9 \ud300\uc5d0 \uc989\uc2dc \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 \ubaa8\ub4e0 \ub300\uc751 \uc774\ub825\uc744 \uc790\ub3d9 \uae30\ub85d\ud558\uc5ec \uac10\uc0ac \ubc0f \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uad00\ub9ac\uae4c\uc9c0 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2. \uadfc\ubcf8 \uc6d0\uc778 \ubd84\uc11d(Root Cause Analysis)<\/h3>\n\n\n\n<p>\ubc18\ubcf5\uc801\uc73c\ub85c \ubc1c\uc0dd\ud558\ub294 \ubb38\uc81c\ub294 \uac89\uc73c\ub85c \ubcf4\uae30\uc5d0\ub294 \uc11c\ub85c \ub2e4\ub978 \uc774\uc288\ucc98\ub7fc \ubcf4\uc774\uc9c0\ub9cc, \uc2e4\uc81c\ub85c\ub294 \ud558\ub098\uc758 \uc6d0\uc778\uc5d0\uc11c \uc2dc\uc791\ub418\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. AI\ub294 \uc5ec\ub7ec \ud2f0\ucf13\uacfc \uc6b4\uc601 \ub370\uc774\ud130\ub97c \uc5f0\uacb0 \ubd84\uc11d\ud558\uc5ec \uc228\uaca8\uc9c4 \ud328\ud134\uc744 \ucc3e\uc544\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4, \uc5ec\ub7ec \uc9c0\uc0ac\uc5d0\uc11c VPN \uc18d\ub3c4 \uc800\ud558 \uad00\ub828 \ud2f0\ucf13\uc774 \ub3d9\uc2dc\uc5d0 \uc811\uc218\ub420 \uacbd\uc6b0, AI\ub294 \ub124\ud2b8\uc6cc\ud06c \ub85c\uadf8\uc640 \ubc1c\uc0dd \uc2dc\uc810\uc744 \ubd84\uc11d\ud558\uc5ec \ucd5c\uadfc \ubc29\ud654\ubcbd \uc5c5\ub370\uc774\ud2b8\uac00 \ubcd1\ubaa9 \ud604\uc0c1\uc744 \uc720\ubc1c\ud558\uace0 \uc788\uc74c\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uac1c\ubcc4 \ud2f0\ucf13\uc744 \ubc18\ubcf5 \ucc98\ub9ac\ud558\ub294 \ub300\uc2e0, \uadfc\ubcf8 \uc6d0\uc778\uc744 \ud55c \ubc88\uc5d0 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3. \uc774\uc0c1 \uc9d5\ud6c4 \ud0d0\uc9c0(Anomaly Detection)<\/h3>\n\n\n\n<p>AI\ub294 \ubb38\uc81c\uac00 \uc2e4\uc81c\ub85c \ud655\uc0b0\ub418\uae30 \uc804\uc5d0 \uc774\uc0c1 \uc9d5\ud6c4\ub97c \uac10\uc9c0\ud558\uace0 \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. <\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4, \ud2b9\uc815 \uc9c0\uc5ed\uc5d0\uc11c \ub85c\uadf8\uc778 \uc2e4\ud328 \uac74\uc218\uac00 \uae09\uc99d\ud558\uac70\ub098 \ud2b9\uc815 \uc11c\ube44\uc2a4 \uad00\ub828 \ud2f0\ucf13\uc774 \uac11\uc790\uae30 \uc99d\uac00\ud560 \uacbd\uc6b0, AI\ub294 \uae30\uc874 \uc6b4\uc601 \ud328\ud134\uacfc \ube44\uad50 \ubd84\uc11d\ud558\uc5ec \ube44\uc815\uc0c1\uc801\uc778 \uc0c1\ud669\uc744 \uac10\uc9c0\ud558\uace0 IT \ud300\uc5d0 \uacbd\uace0\ub97c \ubcf4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc989, \uc0ac\uc6a9\uc790\uac00 \uc9c1\uc811 \ubb38\uc81c\ub97c \uc2e0\uace0\ud558\uae30 \uc804\uc5d0\ub3c4 \uc7a0\uc7ac\uc801\uc778 \uc7a5\uc560\ub97c \uc0ac\uc804\uc5d0 \ubc1c\uacac\ud560 \uc218 \uc788\ub294 \u2018\uc870\uae30 \uacbd\ubcf4 \uc2dc\uc2a4\ud15c\u2019 \uc5ed\ud560\uc744 \uc218\ud589\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4. AI \uae30\ubc18 \ud2f0\ucf13 \uc9c0\uc6d0(Ticket Support)<\/h3>\n\n\n\n<p>AI\ub294 \ud2f0\ucf13 \ucc98\ub9ac \uacfc\uc815\uc5d0\uc11c\ub3c4 IT \ub2f4\ub2f9\uc790\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \ub192\uc5ec\uc90d\ub2c8\ub2e4. \uae34 \ud2f0\ucf13 \ud788\uc2a4\ud1a0\ub9ac\ub97c \uc790\ub3d9 \uc694\uc57d\ud558\uac70\ub098, \uacfc\uac70 \uc720\uc0ac \uc0ac\ub840\ub97c \uae30\ubc18\uc73c\ub85c \ud574\uacb0 \ubc29\uc548\uc744 \ucd94\ucc9c\ud558\uace0, \ub2f5\ubcc0 \ucd08\uc548\uae4c\uc9c0 \uc790\ub3d9 \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc811\uadfc \uad8c\ud55c \uc694\uccad \ud2f0\ucf13\uc774 \uc811\uc218\ub418\uc5c8\uc744 \ub54c, AI\ub294 \uacfc\uac70 \uc720\uc0ac \ud2f0\ucf13 \ud574\uacb0 \uc774\ub825\uc744 \ubd84\uc11d\ud558\uc5ec \ub2e8\uc21c \uad8c\ud55c \uc124\uc815 \ubb38\uc81c\uc784\uc744 \uc81c\uc548\ud558\uace0 \ub2f4\ub2f9\uc790\uac00 \ube60\ub974\uac8c \ucc98\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5. \ubcc0\uacbd \uc601\ud5a5\ub3c4 \ubd84\uc11d(Change Impact Analysis)<\/h3>\n\n\n\n<p>IT \uc6b4\uc601\uc5d0\uc11c\ub294 \uc2dc\uc2a4\ud15c \ubcc0\uacbd \uc774\ud6c4 \uc608\uc0c1\uce58 \ubabb\ud55c \uc7a5\uc560\uac00 \ubc1c\uc0dd\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. AI\ub294 \ubcc0\uacbd \uc791\uc5c5\uc774 \uc2e4\uc81c \uc11c\ube44\uc2a4\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\ub294\uc9c0 \uc0ac\uc804\uc5d0 \ubd84\uc11d\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4, \uc5ec\ub7ec \uc11c\ube44\uc2a4\uc640 \uc5f0\uacb0\ub41c \uc2dc\uc2a4\ud15c \uc124\uc815\uc744 \ubcc0\uacbd\ud558\ub824\ub294 \uacbd\uc6b0, AI\ub294 \uacfc\uac70 \uc720\uc0ac \ubcc0\uacbd \uc791\uc5c5\uacfc \uc5f0\uad00\ub41c \uc7a5\uc560 \uc774\ub825\uc744 \ubd84\uc11d\ud574 \uc7a0\uc7ac\uc801\uc778 \ub9ac\uc2a4\ud06c\ub97c \uc0ac\uc804\uc5d0 \uacbd\uace0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub97c \ud1b5\ud574 \uc6b4\uc601\ud300\uc740 \ubcc0\uacbd \uc791\uc5c5 \uc804\uc5d0 \uc601\ud5a5\uc744 \uc608\uce21\ud558\uace0 \ub300\ube44\ud560 \uc218 \uc788\uc73c\uba70, \uc11c\ube44\uc2a4 \uc911\ub2e8\uc774\ub098 \uc7a5\uc560 \ubc1c\uc0dd \uac00\ub2a5\uc131\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 AI \uae30\ubc18 ITSM \ud50c\ub7ab\ud3fc, \uba3c\ub370\uc774\ub2f7\ucef4<\/h2>\n\n\n\n<p>AI\ub294 \ub2e8\uc21c\ud788 \uae30\ub2a5\uc744 \ucd94\uac00\ud55c\ub2e4\uace0 \ud6a8\uacfc\ub97c \ubc1c\ud718\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uc2e4\uc81c \uc5c5\ubb34 \ud750\ub984 \uc548\uc5d0\uc11c \uc5bc\ub9c8\ub098 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc791\ub3d9\ud558\ub294\uc9c0\uac00 \uc911\uc694\ud569\ub2c8\ub2e4. \uba3c\ub370\uc774\ub2f7\ucef4\uc740 \ube60\ub974\uace0 \uc720\uc5f0\ud55c IT \uc11c\ube44\uc2a4 \uc6b4\uc601 \ud658\uacbd\uc744 \uae30\ubc18\uc73c\ub85c, AI\ub97c \uc2e4\uc9c8\uc801\uc778 \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4\uc5d0 \uc801\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub41c AI \uae30\ubc18 ITSM \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uae30\uc874\uc758 \u2018AI \uce5c\ud654\uc801\u2019 \uc6b4\uc601\uc744 \ub118\uc5b4, AI \uc911\uc2ec(AI-first) ITSM \ud658\uacbd\uc73c\ub85c \uc804\ud658\ud558\uace0\uc790 \ud55c\ub2e4\uba74 \uba3c\ub370\uc774\ub2f7\ucef4\uc774 \uadf8 \uae30\ubc18\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c AI \uae30\ub2a5\uc744 \ubcc4\ub3c4\uc758 \ubcf5\uc7a1\ud55c \uac1c\ubc1c \uc5c6\uc774 \uae30\uc874 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc5f0\uacb0\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub2e4\uc74c\uc740 \uba3c\ub370\uc774\ub2f7\ucef4\uc5d0\uc11c AI\ub97c \uc2e4\uc81c ITSM \uc6b4\uc601\uc5d0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ub300\ud45c\uc801\uc778 \ubc29\uc2dd\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\uc778\ubc14\uc6b4\ub4dc \uc694\uccad\uc744 \uad6c\uc870\ud654\ub41c \uc11c\ube44\uc2a4 \ub370\uc774\ud130\ub85c \uc790\ub3d9 \uc804\ud658<\/h3>\n\n\n\n<p>\uc774\uba54\uc77c, WorkForms, \uae30\ud0c0 \uc694\uccad \ucc44\ub110\ub85c \ub4e4\uc5b4\uc624\ub294 \ubb38\uc758\ub97c \uc790\ub3d9\uc73c\ub85c \uad6c\uc870\ud654\ub41c \ud2f0\ucf13 \ub370\uc774\ud130\ub85c \ubcc0\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc694\uccad \ub0b4\uc6a9, \ucca8\ubd80 \ud30c\uc77c, \uc8fc\uc694 \uc815\ubcf4 \ub4f1\uc774 \uc790\ub3d9\uc73c\ub85c \ud544\ub4dc\uc5d0 \ubc18\uc601\ub418\uae30 \ub54c\ubb38\uc5d0, IT \ud300\uc740 \uc774\uba54\uc77c\uc744 \uc9c1\uc811 \ubd84\ub958\ud558\uac70\ub098 \uc218\ub3d9\uc73c\ub85c \ub370\uc774\ud130\ub97c \uc785\ub825\ud560 \ud544\uc694 \uc5c6\uc774 \uc989\uc2dc \uc5c5\ubb34\ub97c \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc694\uccad \uc811\uc218 \ud504\ub85c\uc138\uc2a4\ub97c \ud45c\uc900\ud654\ud558\uace0 \ucd08\uae30 \ub300\uc751 \uc18d\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2025\/06\/Workform.gif\" alt=\"\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">AI \uae30\ubc18 \ud2f0\ucf13 \ubd84\ub958 \ubc0f \uc6b0\uc120\uc21c\uc704 \uc790\ub3d9\ud654<\/h3>\n\n\n\n<p>\uba3c\ub370\uc774\ub2f7\ucef4\uc740 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \ub4e4\uc5b4\uc624\ub294 \uc694\uccad\uc758 \uc704\ud5d8\ub3c4\uc640 \uae34\uae09\ub3c4\ub97c \uc790\ub3d9\uc73c\ub85c \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub178\ucf54\ub4dc \uc790\ub3d9\ud654\ub97c \uae30\ubc18\uc73c\ub85c \ubd80\uc815\uc801\uc778 \uc0ac\uc6a9\uc790 \ubc18\uc751 \uc99d\uac00, \ud2b9\uc815 \ud575\uc2ec \uc790\uc0b0 \uc5f0\uad00 \uc5ec\ubd80, VIP \uc0ac\uc6a9\uc790 \uc601\ud5a5 \uc5ec\ubd80 \ub4f1\uc758 \uc870\uac74\uc744 \uac10\uc9c0\ud558\uace0 \uae34\uae09 \ud2f0\ucf13\uc744 \uc790\ub3d9\uc73c\ub85c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc774\ub97c \ud1b5\ud574, \uc911\uc694\ud55c \uc774\uc288\uac00 \ub204\ub77d\ub418\uc9c0 \uc54a\ub3c4\ub85d \ud558\uace0, \uc6b0\uc120\uc21c\uc704\uac00 \ub192\uc740 \uc694\uccad\uc744 \uc801\uc808\ud55c \ub2f4\ub2f9 \ud300\uc73c\ub85c \ube60\ub974\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2025\/06\/VPN-disconnect.gif\" alt=\"\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uae30\ubc18 360\ub3c4 \ud2f0\ucf13 \uac00\uc2dc\uc131 \ud655\ubcf4<\/h3>\n\n\n\n<p>\uc774\uba54\uc77c, \ub0b4\ubd80 \uba54\ubaa8, \uc678\ubd80 \uc751\ub2f5 \ub0b4\uc5ed \ub4f1\uc744 \ud558\ub098\uc758 \ud2f0\ucf13 \ud654\uba74 \uc548\uc5d0\uc11c \ud1b5\ud569 \uad00\ub9ac\ud560 \uc218 \uc788\uc5b4, \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \uc624\uac00\uba70 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc774\ub825\uc744 \ud655\uc778\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ub2f4\ub2f9\uc790\ub294 \ud2f0\ucf13 \ud558\ub098\ub9cc\uc73c\ub85c\ub3c4 \uc804\uccb4 \ub9e5\ub77d\uc744 \ube60\ub974\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc73c\uba70, \uc911\ubcf5 \uc9c8\ubb38\uc774\ub098 \uc911\uc694\ud55c \uc5c5\ub370\uc774\ud2b8 \ub204\ub77d \uc5c6\uc774 \ubcf4\ub2e4 \ube60\ub974\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, AI\ub294 \ud2f0\ucf13 \ub0b4\uc6a9\uacfc \uc0ac\uc6a9\uc790 \ub9e5\ub77d\uc744 \uae30\ubc18\uc73c\ub85c \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub2f5\ubcc0 \ucd08\uc548\uc744 \uc0dd\uc131\ud558\uc5ec, \uae30\uacc4\uc801\uc778 \uc751\ub2f5\uc774 \uc544\ub2cc \uac1c\uc778\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">AI Blocks\ub85c \uc6d0\ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc5d0 AI \uae30\ub2a5 \ucd94\uac00<\/h3>\n\n\n\n<p><strong>AI Blocks<\/strong>\ub294 \ubcc4\ub3c4\uc758 \uac1c\ubc1c \uc5c6\uc774 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 AI \uae30\ub2a5\uc744 \ucd94\uac00\ud560 \uc218 \uc788\ub294 \ud50c\ub7ec\uadf8\uc778 \ud615\ud0dc\uc758 \uae30\ub2a5\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cSummarize\u201d \ube14\ub85d\uc73c\ub85c \uc778\uc2dc\ub358\ud2b8 \ub9ac\ud3ec\ud2b8\ub97c \uc790\ub3d9 \uc694\uc57d\ud558\uac70\ub098,<\/li>\n\n\n\n<li>\u201cCategorize\u201d \ube14\ub85d\uc73c\ub85c \uc694\uccad \ub0b4\uc6a9\uc744 \uae30\ubc18\uc73c\ub85c \ud2f0\ucf13\uc744 \uc790\ub3d9 \ubd84\ub958\ud558\uace0,<\/li>\n\n\n\n<li>\u201cExtract Info\u201d \ube14\ub85d\uc73c\ub85c \ubcc0\uacbd \uc694\uccad\uc11c\ub098 \uc790\uc0b0 \uc774\uc288\uc5d0\uc11c \ud575\uc2ec \uc815\ubcf4\ub97c \uc790\ub3d9 \ucd94\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n<p>\uae30\uc874 \ud504\ub85c\uc138\uc2a4\ub97c \uc0c8\ub86d\uac8c \uad6c\ucd95\ud558\uc9c0 \uc54a\uace0\ub3c4 \ud544\uc694\ud55c \uc601\uc5ed\uc5d0 AI \uae30\ub2a5\uc744 \uc720\uc5f0\ud558\uac8c \uc801\uc6a9\ud560 \uc218 \uc788\ub2e4\ub294 \uc810\uc774 \ud2b9\uc9d5\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2019\/11\/AI-blocks_2.png\" alt=\"AI workflow management\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">24\/7 \ub514\uc9c0\ud138 \uc6cc\ucee4 \uae30\ubc18 \uc11c\ube44\uc2a4 \uc6b4\uc601 \ud655\uc7a5<\/h3>\n\n\n\n<p>\uc11c\ube44\uc2a4 \uc774\uc288\ub294 \uc5c5\ubb34 \uc2dc\uac04\uacfc \uad00\uacc4\uc5c6\uc774 \ubc1c\uc0dd\ud569\ub2c8\ub2e4. \uba3c\ub370\uc774\ub2f7\ucef4 \ub0b4\uc5d0\uc11c\ub294 AI \uae30\ubc18 \uc5d0\uc774\uc804\ud2b8\uac00 \ud2b9\uc815 \uc774\ubca4\ud2b8\ub098 \ub9ac\uc2a4\ud06c\uac00 \uac10\uc9c0\ub418\uba74 \uc790\ub3d9\uc73c\ub85c \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \ub370\uc774\ud130\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \ubb38\uc81c\ub97c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud558\uac70\ub098 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ub0b4 \ud544\uc694\ud55c \uc561\uc158\uc744 \uc790\ub3d9 \uc2e4\ud589\ud568\uc73c\ub85c\uc368, \ucd94\uac00 \uc778\ub825 \uc5c6\uc774\ub3c4 24\uc2dc\uac04 \uc6b4\uc601 \uccb4\uacc4\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/res.cloudinary.com\/monday-blogs\/fl_lossy,f_auto,q_auto\/wp-blog\/2025\/05\/Intelligent-features_2.png\" alt=\"monday crm ai risk assessment\"\/><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">AI \uae30\ubc18 ITSM, \uc774\uc81c\ub294 \uc6b4\uc601 \ubc29\uc2dd \uc790\uccb4\ub97c \ubc14\uafb8\ub294 \ub2e8\uacc4<\/h2>\n\n\n\n<p>AI \uae30\ubc18 ITSM\uc740 \ub2e8\uc21c\ud55c \uc790\ub3d9\ud654\ub97c \ub118\uc5b4, \ub354 \ube60\ub974\uace0 \uc815\ud655\ud558\uba70 \uc120\uc81c\uc801\uc778 \uc11c\ube44\uc2a4 \uc6b4\uc601 \ud658\uacbd\uc744 \ub9cc\ub4dc\ub294 \ubc29\ud5a5\uc73c\ub85c \uc9c4\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uba3c\ub370\uc774\ub2f7\ucef4\uc740 AI \uae30\ubc18 \uc790\ub3d9\ud654\uc640 \uc9c0\ub2a5\ud615 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud1b5\ud574 IT \ud300\uc774 \ub354\uc6b1 \ube60\ub974\uac8c \ub300\uc751\ud558\uace0, \uc911\uc694\ud55c \uc774\uc288\ub97c \ub193\uce58\uc9c0 \uc54a\uc73c\uba70, \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ubc18\ubcf5\uc801\uc778 \ub300\uc751 \uc911\uc2ec \uc6b4\uc601\uc5d0\uc11c \ubc97\uc5b4\ub098, AI \uae30\ubc18\uc758 \uc608\uce21\ud615 IT \uc11c\ube44\uc2a4 \uc6b4\uc601 \ud658\uacbd\uc744 \uad6c\ucd95\ud558\uace0 \uc2f6\ub2e4\uba74 \uba3c\ub370\uc774\ub2f7\ucef4\uc744 \ud1b5\ud574 \uc9c1\uc811 \uacbd\ud5d8\ud574\ubcf4\uc2dc\uae38 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/monday.ifiedinc.com\/monday-api\/blog\/108\/1701746311738-filename.jpeg\" alt=\"\" style=\"width:665px;height:auto\"\/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\" style=\"font-size:14px\"><br>IFIED\ub294 \uba3c\ub370\uc774\ub2f7\ucef4 \uad6d\ub0b4 \uc720\uc77c \ud50c\ub798\ud2f0\ub118 \ud30c\ud2b8\ub108\uc0ac\ub85c\uc368,<br>\uba3c\ub370\uc774\ub2f7\ucef4 \uc804\ubb38 \ucee8\uc124\ud134\ud2b8\ub4e4\uacfc \ud568\uaed8 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uad70\uacfc \ube44\uc988\ub2c8\uc2a4 \ub2c8\uc988\uc5d0 \ub9de\ub294 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<br>&gt;&gt;&gt;&gt; \uba3c\ub370\uc774\ub2f7\ucef4\uc774 \uad81\uae08\ud558\ub2e4\uba74?&nbsp;<a href=\"https:\/\/monday.ifiedinc.com\/contact\" target=\"_blank\" rel=\"noreferrer noopener\">\ubb38\uc758\ud558\uae30<\/a><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><a href=\"https:\/\/monday.ifiedinc.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/monday.ifiedinc.com\/monday-api\/blog\/192\/1706778181136-%E1%84%87%E1%85%A2%E1%84%82%E1%85%A5%20%E1%84%89%E1%85%B5%E1%84%8B%E1%85%A1%E1%86%AB%201.png\" alt=\"\" style=\"width:669px;height:auto\"\/><\/a><\/figure><\/div>","protected":false},"excerpt":{"rendered":"<p>ITSM\uc740 \ub2e8\uc21c \u2018\uc0ac\ud6c4 \ub300\uc751\ud615 \uc9c0\uc6d0\u2019\uc744 \ub118\uc5b4, AI \uae30\ubc18\uc758 \uc608\uce21\ud615 \uc11c\ube44\uc2a4 \uc6b4\uc601 \uccb4\uacc4\ub85c \uc9c4\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18 ITSM\uc774 \ubb34\uc5c7\uc778\uc9c0, \uc5b4\ub5a4 \uae30\uc220\uacfc \ubc29\uc2dd\uc73c\ub85c \ud65c\uc6a9\ub418\ub294\uc9c0, \uc2e4\uc81c \uae30\ub300\ud560 \uc218 \uc788\ub294 \ud6a8\uacfc\uc640 \ud55c\uacc4\ub294 ..<\/p>\n","protected":false},"author":1,"featured_media":8803,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,188,15],"tags":[922,709,920,921,924,923,926,925,547,927,27,92,85,31],"class_list":{"0":"post-8800","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-productivity","8":"category-productivity2","9":"category-pm","10":"tag-ai-itsm","11":"tag-it-crm","12":"tag-itsm","13":"tag-itsm-ai","14":"tag-itsm-","19":"tag-itsm-2","20":"tag-27","21":"tag-92","22":"tag-85","23":"tag-31"},"_links":{"self":[{"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/posts\/8800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/comments?post=8800"}],"version-history":[{"count":3,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/posts\/8800\/revisions"}],"predecessor-version":[{"id":8805,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/posts\/8800\/revisions\/8805"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/media\/8803"}],"wp:attachment":[{"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/media?parent=8800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/categories?post=8800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.ifiedinc.com\/index.php\/wp-json\/wp\/v2\/tags?post=8800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}